Governance is the condition of the agentic era — not a brake on adoption. Those who govern approve faster, not slower: authority limits, inbox, and audit in one flow.
Copilot → agent context in Agentic transformation.
Define what the agent can do alone — and from which value or action type a human must step in.
Sensitive proposals wait in a queue: discounts, settlements, outbound sends. The agent proposes; you release or adjust.
Who approved, when, with which data — and what reached the customer. Ready for operations, compliance, and investigation.